Welcome to our Agent Hub!
This is where agents can find the latest information about submitting applications to TWIA for wind and hail coverage for their clients. Here agents can get updates on the agent and policyholder portal, windstorm certificates, payment processes, recent bulletins, and other agent resources and training.
WPI8 Certificate Lookup
Certificate LookupTraining & Resources
TWIA launched the New Agent Portal on April 18, 2022. It is available for all new applications immediately and renewals with an effective date on or after July 17, 2022. Please use the below training materials to learn how to work in this system.
Instructions and Guidelines Manual
Download PDFTWIA Rating Rules
Download PDFPlan of Operation
Go to pageMinimum Policy Eligibility Criteria
Go to pageFlood Insurance Requirements
Go to pageDeclination Requirements
Go to pageAbout Policy Moratoriums
Go to pageBefore You Quote! TWIA Agent 101
Play VideoSubmitting New Residential Quote
Download PDFSubmitting New Commercial Quote
Download PDFBuilders Risk Submissions
Download PDFQuoting a Manufactured Home Submission
Download PDFWorking with MSB
Download PDFMSB in the Agent Portal
Go to pageMaking Payments in the Agent Portal
Download PDFAgent Premium Payments
Go to pagePolicyholder Premium Payments in the Policyholder Portal
Go to pageAgent Portal Dashboard
Play VideoUsing the Billing Functions in the Agent Portal
Download PDFPrinting A Quote in the TWIA Agent Portal
Download PDFCommercial Replacement Cost Calculator
Go to pageEntering Military Mailing Addresses in the Agent Portal
Download PDFWindstorm Certification Requirements
Go to pageUploading Documents to a Policy
Download PDFUploading Documents to a Policy
Play VideoAdding or Deleting a Mortgagee
Download PDFAdding or Deleting a Mortgagee
Play VideoMaking a Change to a TWIA Policy
Download PDFMaking a Change to a TWIA Policy
Play VideoSubmitting a Policy Cancellation Request
Download PDFSubmitting a Policy Cancellation Request
Play VideoCompleting Activities
Download PDFChanging the Policyholder Email Address
Download PDFAdding an Additional Named Insured on a TWIA Policy
Download PDFDeleting an Additional Named Insured on a TWIA Policy
Download PDFCorrecting the Primary Named Insured’s Name
Download PDFAdding or Deleting a Mortgagee on a Commercial Policy
Download PDFAccessing Claims Information in the TWIA Agent Portal
Download PDFReporting A Claim in the TWIA Agent Portal
Download PDFRenewals in the Agent Portal
Download PDFRequalifying a Renewal in the Agent Portal
Download PDFMaking Down Payments when Auto Pay Enabled - Renewals
Download PDFTWIA Commercial Renewals in the Agent Portal
Download PDFIntroduction to the Agent Portal
Play VideoAdmin Activities
Play VideoAdding a New User
Play VideoEditing User Information
Play VideoCommission Statements & Book of Business
Play VideoSetting Up EFT
Play VideoSetting Up Direct Deposit
Play VideoBook of Business Report
Download PDFBook of Business Transfers Between Agency Locations
Download PDFAccessing TWIA Commission Statements
Download PDFAdding Agency Users in the TWIA Agent Portal
Download PDFDeactivating Agency Users in the TWIA Agent Portal
Download PDFRequest for Merging TWIA Agent / Agency Book of Business
Download PDFSetting Up EFT
Download PDFSetting Up 2-Step Authentication
Download PDFTelephone-Initiated Entries (TEL) Guidelines
Download PDFFederal ESIGN Disclosure and Consent for ACH Authorization Notice
Download PDFTelephone-Initiated (TEL) ACH Debit Authorization
Download PDFTelephone-Initiated (TEL) Authorization Notice
Download PDFPrearranged Payment and Deposit (PPD) Guidelines
Download PDFConsumer Authorization for ACH Debit
Download PDFTWIA Requalification and Storm Season Training
Play VideoWebinar Slides: TWIA Requalification and Storm Season Training
Download PDFTWIA Agent Portal Updates Agent Training
Play VideoWebinar Slides: TWIA Agent Portal Updates Agent Training
Download PDFTWIA Renewals and Storm Season in the New Agent Portal
Play VideoWebinar Slides: Renewals in the New Agent Portal
Download PDFNew Agent Portal Overview
Play VideoWebinar Slides: New Agent Portal Overview
Download PDFNew Agent Portal Commercial Agent Webinar
Play VideoCommercial Webinar Slides: New Agent Portal
Download PDFAgency Administrators Webinar: New Agent Portal
Play VideoAgency Administrators Webinar Slides: New Agent Portal
Download PDFAgent Phase 2022-2023
Download PDFPolicyholder Phase
Download PDFPolicyholder Period 2021-2022
Go to pagePolicyholder Portal Overview
Play VideoRegistering in the TWIA Policyholder Portal
Download PDFFiling a Claim in the TWIA Policyholder Portal
Download PDFMaking and Managing Payments in the TWIA Policyholder Portal
Download PDFLinking a Policy to an Account in the TWIA Policyholder Portal
Download PDFLocating Documents in the TWIA Policyholder Portal
Download PDFUpdating Policyholder Information in the TWIA Policyholder Portal
Download PDFAccessing Claims Information in the TWIA Policyholder Portal
Download PDFPayments
Download PDFResidential Construction Types
Download PDFISO Construction Types
Download PDF2021 TWIA Agent Payment Options Recorded Webinar
Go to page2021 TWIA Agent Payment Options Recorded Webinar - Slides
Download PDF2020 TWIA Payment Options Recorded Agent Webinar
Play Video2020 TWIA Payment Options Agent Webinar - Slides Only
Download PDFPolicyholder Online Payment Website Demonstration
Go to pagePolicyholder Premium Payments with a Third-Party Payment Service
Go to pageCreating an Invoice
Download PDFAddress Standardization
Download PDFElectronic Funds Transfer (EFT)
Download PDFeCheck Payment Processing Overview
Download PDFeCheck Payment Processing Guide
Download PDFSearching for Documents in Policy Center
Download PDFSearching in Policy Center
Download PDFAgent Reference Guide
Download PDFEntering a New Claim
Download PDFReviewing a Claim
Download PDFCommercial: How to Use the Valuation Tool
Download PDFSystem Basics for Electronic Communications, Searching, and Administration
Go to pagePolicy Center Account Structure Training Video
Go to pageDocuments Training Video
Go to pageActivities, Emails, and Work Queue Preferences Training Video
Go to pageGetting Started - Policy Center System Requirements
Download PDFGetting Started - Using Microsoft Edge to Work with TWIA Policy Center
Download PDFPolicy Conditions/Insurance to Value (ITV) Recorded Agent Webinar
Go to pagePolicy Conditions/Insurance to Value (ITV) Agent Webinar - Slides Only
Download PDFResidential: Importing a Replacement Cost Valuation
Download PDFSystem Basics for Changes, Cancellations, and Renewals
Go to pageCommercial: For Administrators - User Management
Download PDFMSB Upgrade Benefits
Download PDFAgent Email Preferences
Download PDFWork Queue Preferences
Download PDFAdding or Deleting a Mortgagee
Download PDFUploading Documents
Download PDFActivities in Policy Center
Download PDFBuilder's Risk Policies
Download PDFNew Agents
Before you can submit applications to TWIA, you must register with us.
2
Complete the Agency Registration for TWIA Agent Portal form. You will need additional registration forms (listed below) for this step.
Register with TWIA
3
You will receive an email with the next steps in the registration process.
4
Once registration is complete, TWIA Policy Services will contact you with login information to the Marshall & Swift/Boeckh (MSB) replacement cost calculator.
Download these forms to submit: W9, ACH, EFT Authorization Request Form.
