This service is available for TWIA policyholders and applicants only. Have you received an invitation to create a TWIA account? If so, you must use the Policyholder Portal to make a payment. Learn about the Policyholder Portal.
Pay With Third-Party Payment Service
Agents may make online payments on behalf of their clients through the TWIA Agent Portal. View payment options for agents. Agents may visit the Agent Training Center to learn more about premium payments.
Payment Methods in the Third-Party Payment Service
1. eCheck
Required Information: Policyholder’s/applicant’s TWIA Online Account Number (where do I find this?), billing address ZIP code, contact information, bank account number, and bank routing number. If you are paying for a commercial policy, be sure to include the “C” at the beginning of your account number on the payment web page.
Fees: None.
Payment Plans Available? Yes
2. Credit Card, Debit Card, or ATM Card
Required Information: Policyholder’s/applicant’s TWIA Online Account Number (where do I find this?), billing address ZIP code, contact information, and card information. Please note that non-U.S. postal codes are not accepted. If you are paying for a commercial policy, be sure to include the “C” at the beginning of your account number on the payment web page.
Fees: The credit card processing company will charge a convenience fee. TWIA does not receive any funds from this fee. The fee is non-refundable.
Payment Plans Available? Yes
Click here to view alternate policyholder/applicant payment methods. Payments cannot be made over the phone to TWIA.
Payment Plans
Policyholders/applicants can pay for their policy in two payments. TWIA must receive 50% or more of the premium to issue or renew the policy. The remaining balance will be due in four months from the policy effective date. TWIA will mail policyholders their policy packet upon receipt of the first payment and a notice when it is time to make the second payment.
Once the policyholder/applicant chooses a payment plan, they cannot change it for the remainder of their policy term. The agent can submit the first payment on behalf of the policyholder/applicant. The policyholder/applicant must make the second payment by an approved payment method.
Credit Card Processing Company
What Happens After Payment Submission: Policyholders/applicants will receive confirmation of their payment submission on the third-party website and via a confirmation email. The payment will be applied to the policyholder’s TWIA account approximately 24 hours after payment submission. Policies will be processed according to TWIA underwriting guidelines.
Payment Fees: The credit card processing company charges a convenience fee of 1.99-2.99% of the premium amount. The specific percentages are outlined in the table below. TWIA does not receive any funds from these fees. The fees are non-refundable.
Payment Fees
| Payment Method | eCheck | Credit Card | Debit Card | ATM Card |
|---|---|---|---|---|
| Residential Policies | 0% | 2.4% | 2.4% | 1.99% |
| Commercial Policies | 0% | 2.99% | 2.99% | 2.99% |
Refunds
Refunds for policyholder/applicant payments made by eCheck, credit card, debit card, ATM card, or paper check will be mailed to the policyholder/applicant in the form of a check, or may be applied to future payments.
Assistance
Policyholders/applicants with questions about payment options may contact payments@twia.org or (800) 788-8247. They may also contact their agent.
