This page contains all open requests for vendor services.
Request for Proposals – TWIA Employee Benefits Brokerage Services
June 27 Update: RFP written questions have been posted below. RFP submissions are due no later than 5:00PM CST July 12 to vendormanagement@twia.org.
June 21 Update: The submission window for written questions has closed. Responses to written questions will be posted no later than June 28.
June 13 Update: RFP event for TWIA Employee Benefits Brokerage Services is open for proposal submissions.
The purpose of this RFP is to obtain proposals from qualified Respondents to provide professional services related to our fully insured employee benefit package offering. This includes, but is not limited to, management and administrative services relating to health (including prescription plans and wellness), dental, vision, group life/AD&D, long term disability, HSA, FSA, COBRA, EAP programs, ancillary/voluntary benefits, and other benefits. Services to the Association should include compliance, cost analysis and savings, strategic planning and any other services that may be suggested to benefit the Association and the current benefit package offerings. The Association seeks a broker experienced in the benefits market and advising all levels of staff and management.
- Request for Proposal – TWIA Employee Benefits Brokerage Services
- TWIA Employee Benefits Brokerage Services RFP Respondent Q&A
Important Note
All Respondents are required to sign a non-disclosure agreement (NDA) supplied by TWIA prior to TWIA sharing sensitive data and information about population and organization-specific plans/benefits. The signed NDA must be returned to vendormanagement@twia.org prior to receiving the sensitive plan documentation which is essential to submitting an accurate and comprehensive proposal. A submitted proposal that does not include cost based on the sensitive data may be disqualified or may result in a lower evaluation score.
Review Process
The submissions will be reviewed by an evaluation committee. The evaluators will consider how well the vendor’s proposed services meet TWIA’s needs as described in the RFP. It is important that all proposals be clear and complete so that the evaluators can adequately understand all aspects of the response. The evaluation process may or may not lead to a contract award.
Rights and Obligations
TWIA accepts no obligation for any costs incurred in responding to the RFP and reserves the right to accept or reject any or all submissions. TWIA is under no obligation to award a contract on the basis of the RFP. TWIA reserves the right to modify this RFP and/or to issue alternate or additional RFPs at its discretion.
Target Dates
Important deadlines pertaining to the RFPs are as follows:
| RFP Type | RFP Issuance Date | Proposal Due Date | Anticipated Provisional RFP Award Date |
| Employee Benefits Brokerage Services | June 13, 2024 | July 12, 2024 5:00PM CST | July 26, 2024 |
Contact Information
For more information on the requirements for proposals to be submitted by interested Respondents, please contact the Vendor and Contract Manager at vendormanagement@twia.org.
Request for Quotes – TWIA New Phone System
June 28 Update: RFQ written questions have been posted below. RFQ submissions are due no later than 5:00PM CST July 12 to vendormanagement@twia.org.
June 21 Update: The submission window for written questions has closed. Responses to written questions will be posted no later than June 28.
June 10 Update: RFQ event for TWIA New Phone System is open for quote submissions.
This RFQ is to obtain quotes from qualified Respondents for a new phone system for Texas Windstorm Insurance Association (TWIA). TWIA is looking to solicit comprehensive quotes to implement a new phone system for Underwriting and Claims call-handling. The ideal phone system should seamlessly operate within a Multi Session Azure Virtual environment, ensuring high security for system and data. It should offer easy user control over IVR customization, call routing, and monitoring, while enabling features like call recording, call reason identification, and cell phone integration. Additionally, it should support automation, flexible user management, and provide comprehensive reporting with key performance indicators.
Review Process
The submissions will be reviewed by an evaluation committee. The evaluators will consider how well the vendor’s quoted services meet TWIA’s needs as described in the RFQ. It is important that all quotes be clear and complete so that the evaluators can adequately understand all aspects of the response. The evaluation process may or may not lead to a contract award.
Rights and Obligations
TWIA accepts no obligation for any costs incurred in responding to the RFQ and reserves the right to accept or reject any or all submissions. TWIA is under no obligation to award a contract on the basis of the RFQ. TWIA reserves the right to modify this RFQ and/or to issue alternate or additional RFQs at its discretion.
Target Dates
Important deadlines pertaining to the RFQs are as follows:
| RFQ Type | RFQ Issuance Date | Quote Due Date | Anticipated Provisional RFQ Award Date |
| New Phone System | June 10, 2024 | July 12, 2024 5:00PM CST | July 26, 2024 |
Contact Information
For more information on the requirements for quotes to be submitted by interested Respondents, please contact the Vendor and Contract Manager at vendormanagement@twia.org.
Requests for Qualifications – Claims Service Providers
Texas Windstorm Insurance Association & Texas Fair Plan Association, hereinafter referred to as TWIA/TFPA, conducts a Request for Qualifications every five years to obtain responses from qualified Claims Service Providers who are interested in providing services to TWIA/TFPA. Our next RFQ will begin in the 4th quarter of 2024. Please check back at that time for detailed instructions on how to submit your qualifications.
Service Area
TFPA provides coverage to the entire state of Texas.
TWIA provides coverage in the 14 coastal counties and parts of Harris County.
Qualifications & Requirements
In selecting Applicants under any RFQ, TWIA/TFPA may take the following into consideration: the ability to assist TWIA/TFPA in scaling up for large catastrophic events; the geographical location of the Applicant’s company to be consistent with TWIA/TFPA’s area of coverage; the experience level of the Applicant; the available resources of the Applicant, including qualified quality assurance personnel; and other factors identified by TWIA/TFPA.
Applicants must:
- Comply with all applicable legal requirements, administrative regulations, and provisions of the Texas Insurance Code and the Texas Administrative Code;
- Be able to service the entire location of work for TWIA and TFPA;
- Follow reporting thresholds and guidelines set forth by TWIA/TFPA;
- Maintain a Business Continuity/Disaster Recovery plan;
- Maintain an Information Security plan/policy;
- Maintain an Ethics Policy; and
- Comply with all other terms of the contract.
Requested Services
TWIA/TFPA has a need for a wide variety of claim services, each with varying requirements and requiring different qualifications. Applicants are not required to apply for all requested adjusting-related services and selected vendors are not required to qualify for all services involved in the claims handling process (applied for or otherwise). Applicants for each service will be selected until TWIA/TFPA’s projected needs for each service have been fulfilled. Please note that this is the likely list of services but is subject to change at the time of the RFQ.
- Daily Residential Field Adjusting Services
- Daily Commercial Field Adjusting Services
- Catastrophe Residential Field Adjusting Services
- Catastrophe Commercial Field Adjusting Services
- Content Field Adjusting Services
- In-Location Desk Adjusting
- Satellite Desk Adjusting
- Customer Care
- Field Quality Assurance
- Inside Quality Assurance
