Payments cannot be made over the phone to TWIA.

Agents can pay the policy premium on behalf of their clients through the TWIA Agent Portal.
Log in to the TWIA Agent Portal

To learn about premium payment options available to TWIA policyholders/applicants, visit www.twia.org/payments. You may also visit the Agent Training Center to learn more about premium payments.

Payment Methods in the TWIA Agent Portal

1. eCheck
Required Information: Policyholder’s/applicant’s address, contact information, bank account number, and bank routing number.
Fees: None
Payment Plans Available? Yes

2. Electronic Funds Transfer (EFT)
Required Information: Policyholder’s/applicant’s policy number, address, and contact information. The insurance agency’s bank account and routing numbers.
Fees: None
Payment Plans Available? No

3. Paper Check or Money Order
Required Information: Agents must mail the payment coupon from the Agent Portal along with the check/money order (including the down payment check if premium financed through an insurance premium finance company other than Wellington) to TWIA.
Fees: None. However, postage will apply.
Payment Plans Available? Yes
Read about accepted mailing methods

4. Premium Financing 
Required Information: Coordinate with the insurance premium finance company.
Fees: Varies by insurance premium finance company. TWIA does not receive any funds from these fees.
Payment Plans Available? Through the insurance premium finance company.

5. Mortgagee Escrow
Required Information: For new business submissions, the agent must invoice and collect the premium from any mortgagee on file. The process will be automated starting with the first renewal. Renewal offers are sent to any mortgagee on file 35 days before the policy’s renewal date.
Fees: Varies by mortgage/escrow company. TWIA does not receive any funds from these fees.
Payment Plans Available? Through the insurance premium finance company.

Payment Plans

If the policyholder/applicant chooses a payment plan, they must keep it for the remainder of their policy term. The agent can submit the first payment on behalf of the policyholder/applicant if they choose TWIA Full Pay, TWIA 2 Pay, or TWIA 4 Pay. The policyholder/applicant must make any additional payments by an approved payment method.

TWIA will mail policyholders their policy packet upon receipt of the first payment and a notice when it is time to make any additional payment.

Refunds

Refunds for payments made by the agent will be mailed to the policyholder/applicant in the form of a check, or applied to future payments.

Assistance

To learn more about TWIA payment options available to agents, please visit the TWIA Agent Training Center or contact our Policy Service team at payments@twia.org or (800) 788-8247.