Systems Going Offline for Upgrades

Published on: April 15, 2022

Attention Agents: On Monday, you will have access to a New Agent Portal. Over the weekend, as we bring the new portal online, you will not be able to use our systems.

  • Complete open quotes by noon Friday. Open quotes in the current agent portal will not be available to you after 12:00 p.m. today, April 15. Review these quotes and, if required, submit them beforehand. If you do not, you will have to resubmit them in the new portal after April 18.
  • TWIA systems will be unavailable through Sunday. The TWIA Agent Portal and Claims Center will be unavailable 12:00 p.m. today, April 15, through Sunday, April 17. Claims reporting will still be available by calling (800) 788-8247.
  • There will be two agent portals for about a year. Policies written in the old portal (and their claims) will be managed there for the life of the policy term. Starting April 18, when/if a policy is renewed, it will become available in the New Agent Portal. This applies to renewals with an effective date on or after July 17, 2022 (90 days after April 18).
  • Use your current username and password in the New Agent Portal. If you have trouble logging in, first try resetting your password using the Forgot Password button on the login page.

We will email you an update on Monday. Our goal is to share the New Agent Portal with you by 8:00 a.m., April 18.

About the New Agent Portal
The New Agent Portal represents the culmination of many significant upgrades, based on your feedback. It offers a centralized, streamlined, user-friendly space to work and communicate with us. It will not change our underwriting or claims services, just the online system in which they are administered.

Questions?
Visit our website to learn more about the New Agent Portal.

Training materials are available in the TWIA Agent Training Center, including this recorded webinar on how to work in the New Agent Portal. Additional materials will be available there in the coming weeks.

You can also contact our Policy Services team with any questions or concerns. Email agentservices@twia.org or call (800) 788-8247.